Order Tracking and Shipping Information
We ship orders for digital pianos and accessories with a number of major courier companies including COPE Sensitive Freight, TNT/Fedex, Allied Express and Couriers Please dependent on the product and where you are located. All shipments are sent with online tracking and insurance. As soon as your order is booked you will receive email and SMS alerts providing you with a tracking number and updates from the respective companies. Most deliveries are managed through Shippit in order to provide competitive rates.
As a general guide, orders placed by 1pm each day for items that are in stock are dispatched same day. Approximate shipping times on digital pianos and accessories are as follows:
Metropolitan Melbourne: 1-3 business days
Metropolitan Sydney: 2-4 business days
Metropolitan Brisbane: 3-5 business days
Regional areas: 4-10 business days
If you can’t find your tracking number please call or message our website and we will provide it to you.
Shipping on acoustic pianos is handled exclusively by Piano Specialists and we will provide you with contact details and book your delivery in consultation with your needs. Metropolitan Melbourne deliveries are generally in 5-7 business days, dependent on difficulty on availability of technicians. We do monthly long distance trips that cover New South Wales to the Sunshine Coast and across to South Australia and Perth. Outside of these areas, please enquire about the possibility of arranging shipping on acoustic pianos.